Job description

• Amadeus experience at least for 2 year.
• Knowledge of making reservation, issue, reissue, involuntary…. etc.
• Answering incoming calls and giving satisfactory replies to customer inquiries.
• Assist customers with booking reservations at office, over the phone and emails.
• Booking airline additional services tickets, like seats, excess baggage, pets …etc.
• Having the knowledge to how to calculate the tickets with best price and alternatives.
• Process payments with correct details confirmation to the customer.
• Handle Group bookings.
• Able to solve customer problems with other alternatives even if the ticket issued from any other agency or office.
• Revising Queue system and tacking actions if any.
• Checking failure report for failure payment with the financial department.
• Checking and handle any under collection with the financial department.
• Work under pressure even in peak period or in crisis situation.
• Settle and arrange any case with the station manager during check-in time.
• Able to check manual process and technical for cases like stretcher, oxygen tube, broken leg…. etc.
• Checking the flights with the station manager and informing the customers according to the circumstances.

Responsibilities

• Provide Customer service and satisfaction while selling EGYPTAIR’s Services and Products.
• Reservation agents must be very knowledgeable on EGYPTAIR’s services they are selling or promoting and to be updated.
• Customers will often have questions throughout the booking process and the reservation agent need to get the customer point with clear reply with correct answer.
• To get back to the customer with the quick response if need any more information or any pending inquires.
• Deep knowledge of how to communicate with airline customers.
• Experience of how to communicate with VIP customers.
• Must have customer service skills and be excellent communicators.
• Should also be detail-orientated and enjoy assisting others.
• Having experience how to answering complaint emails.
• Ready to Go to the Airport incase needed .
• Dealing with all related items concerning pax compensation claims

Requirements

• At least 2 year of travel agency or airline experience in a reservations and ticketing role.
• EGYPTAIR’s reservation system (AMADEUS) courses.
• Airline advanced pricing course is a privilege.
• Recognized ticketing knowledge in rules and regulation of airline restrictions.
• Basic knowledge of IATA ticketing regulations in voluntary and involuntary regulation as well as knowledge in fare calculation.
• Amadeus system skills.
• Good written and oral skills fluency in Dutch & English language, more languages is a privilege.
• Ability to work under pressure with full time.
• Self-starter with coaching, communication, and interpersonal skills.
• Good PC skills include Word, Excel, PowerPoint, Internet.
• Having knowledge of HR even for a short time.
• Assigned to other tasks which may occur.
• Able to manage complaints and compensations as well for customers.