Salary: €2.750,00 - €3.850,00 per month

Job type: Full-time, permanent

Work location: On-site / in person

Summary of the role

The Warehouse Support employee assists with processing shipments safely and efficiently, with a strong focus on operational excellence, accuracy and customer satisfaction.

This role primarily provides administrative and operational support within the warehouse. The employee ensures that shipment documentation is complete, up to date and correctly registered in the relevant systems.

Duties and responsibilities

• Ensure that all documentation relating to shipments stored in the warehouse is complete, up to date and fully digitised.
• Ensure that supplier invoices are received, CMR documents are uploaded and all related costs are correctly entered into the system.
• Check and register shipment documentation and confirm receipt to shipping companies.
• Assist with tracking domestic and international shipments when required.
• Support the warehouse with creating, checking and adjusting documentation relating to the handling and splitting of shipments.
• Reweigh freight and cargo when instructed; basic mathematical skills are required.
• Ensure that all information required for invoicing is correctly recorded in the system.
• Support the warehouse operation with general administrative duties.
• Maintain a clean and organised working environment and follow all applicable safety procedures.
• Follow instructions when handling Dangerous Goods shipments and ensure compliance with all applicable laws and regulations.
• Report unsafe, unsecured or unhealthy working conditions and suggest possible improvements.
• Perform any other duties and responsibilities that may reasonably be assigned based on operational requirements.

Standard responsibilities

• Contribute actively to a healthy, safe and secure working environment.
• Apply a continuous improvement mindset and attitude.
• Maintain a quality-first approach.
• Work effectively as part of a team.
• Earn our customers’ trust.
• Value our teammates.
• Engage in our communities.
• Apply our ethics.
• Deliver high performance at a world-class level.

Qualifications and requirements

• Good literacy and numeracy skills.
• Previous warehouse or logistics experience is required.
• Knowledge of airfreight regulations is desirable.
• Experience with a reach truck and/or counterbalance forklift is strongly preferred.
• Strong administrative and computer skills.
• Able to process and check shipment documentation accurately.
• Detail-oriented and able to work in a fast-paced, high-volume environment.
• Strong organisational and time-management skills.
• Able to understand and follow instructions.
• Able to work effectively as part of a team.
• Reliable, dependable and self-motivated.
• Patient and able to remain calm in stressful situations.
• Able to work accurately under pressure.
• Willing to participate actively in safety procedures and initiatives.
• Able to operate warehouse equipment safely where required.

IT skills

• Good basic computer skills.
• Experience with Windows and Microsoft Office applications is preferred.
• Able to learn and use warehouse, transport and shipment-management systems.
• Able to enter, check and maintain shipment and invoicing data accurately.

Language skills

• Good spoken and written English is essential.
• Knowledge of Dutch or another major European language would be an advantage.

Work hours and environment

Employees may occasionally be required to work outside their regular shift hours to complete urgent operational work or resolve critical issues.

The employee must be flexible and available for overtime and to provide cover during holidays or sickness when required.

The work is performed within an active warehouse environment. The noise level is generally moderate, and the employee must be comfortable working in an open workspace and cooperating closely with warehouse colleagues and other departments.

Measured KPIs

Defined by the Supervisor.